3 Commitments
We constantly strive to realize our aspirations
through our connections with customers and communities.
Cherish one another
Providing a place for people with disabilities to play an active role
In collaboration with the general incorporated association, "Group Happy Smile", we are proud to provide a space dedicated to those with disabilities to both exhibit and sell their work within the museum.
HAPPY SMILE for TANABATA＆Christmas
The event is an opportunity for people to write their personal wishes on strips of paper and handmade ornaments, and to decorate them in a tanabata style. Voluntary donations for this activity will be donated to facilities supporting disabled individuals.
| 2021 Christmas | 38,896 yen |
|---|---|
| 2022 Tanabata | 77,467 yen |
| 2022 Christmas | 487,867 yen |
| 2023 Tanabata | 214,203 yen |
| 2023 Christmas | 470,976 yen |
| 2024 Tanabata | 269,205 yen |
| 2024 Christmas | 343,160 yen |
HAPPY SMILE ART
Artworks created by people with disability are displayed and sold at our hotels to provide the public with easy access to art and promote the spirit of inclusion. This community-based initiative is driven by collaboration with local facilities for people with disability in the communities where the exhibits are held.
Winner of the 7th Japan Tourism Award
The ParaArt traveling exhibition "HAPPY SMILE ART" won an award at the 7th Japan Tourism Awards. This award recognizes the sustainable and outstanding efforts of both domestic and international organizations, companies, groups, and individuals who have contributed to the development of the expansion of tourism. This exhibition was highly praised for its use of hotels' public nature to shed light on the artistry of people with disabilities, as well as for its new avenue for contributing to the local community by "discovering local artists".
Promoting D&I and women’s empowerment
We aspire to be a company where diverse lifestyles and values are respected by everyone, enabling all employees to comfortably pursue long-term careers, regardless of gender. In line with this policy, we established a Diversity and Inclusion Promotion Office within our Human Resources Division in FY2022, and take action to advance D&I and women’s empowerment.
Women make up 54% of our company (as of March 2025), and we carry out various initiatives as a women’s empowerment model company for the Mitsui Fudosan Group.
- 1.Changing organizational/supervisor mindsets (D&I training, etc.)
- 2.Developing a supportive workplace environment (extended paid leave, half-day paid leave, harassment training, etc.)
- 3.Support for balancing work with child/family care (enhancing HR programs, providing training, encouraging male employees to take childcare leave, etc.)
- 4.Career re-entry program
- 5.Conducting stress checks and engagement surveys
Quantitative targets
| FY2024 Results | FY2030 Target | |
|---|---|---|
| Ratio of women in management | 18.1% | 25.0% |
| Ratio of men taking childcare leave | 58.3% | 70.0% |
| Ratio of paid leave taken | 88.5% | 70.0% |
Employee Recognition Scheme
The MGH AWARD is presented to hotels, departments and individuals who achieve excellent results in hotel operations and customer satisfaction.
Hospitality Contests
With the goal of improving the quality of our service and awareness of customer satisfaction, selected employees from each hotel participate in internal competitions and compete with their customer service skills.
Conducting in-house training to promote understanding
A variety of training is conducted throughout the company, including training on understanding the significance of diversity and the need to respect diverse members of the workforce, and unconscious bias training which helps employees to notice unconscious assumptions and biases and develop a positive view of people's motivations and working styles.
Care for our planet
Initiatives to reduce food loss
We are working towards the reduction of food loss by measuring the level of food waste and striving to provide the appropriate amount of food.
We proudly participate in the Ministry of Agriculture, Forestry and Fisheries' food loss reduction national movement (NO-FOOD LOSS PROJECT) and ask customers for their cooperation in displaying a “POP” of ceramic plates in all of our buffet restaurants.
We have introduced the food-sharing service "TABETE," a service in which leftover food from the buffet is used to work towards reducing food loss at our breakfast buffet.
Locations participating in TABETE food-sharing program
THE CELESTINE HOTELS (TOKYO SHIBA)
Mitsui Garden Hotels (Toyosu PREMIER, Otemachi, Gotanda, Sendai, PRANA Tokyo Bay, Yokohama Minatomirai PREMIER, Kanazawa, Nagoya PREMIER, Okayama, Hiroshima, Fukuoka Nakasu, Kumamoto)
- *TABETE is a food loss app that aims to combine "business" and "social contribution" while ensuring sales economically, a relatively new "mechanism" to the food sharing service.
Utilization of leftover food
We have asked Farm Service LLC to make use of the leftovers from breakfast. We sort the leftovers by type in an effort to reduce CO2 emissions, for example those which require heat treatment, those which require crushing and those which can be used as-is. We also make use of any leftovers which can be fed to pigs.
CO2 reduction amount
- October 2023 - March 2024: 5,948㎏
- April 2024 - March 2025: 17,553㎏
Mitsui Garden Hotel Kumamoto
Reducing plastic usage by providing amenities in the lobby
We are taking action to reduce our use of conventional plastics. This includes using nature-based biomass plastics in certain amenities such as toothbrushes, hair brushes, and shower caps, and replacing plastic wrapping with paper.
Introducing green electricity at all hotels
We have introduced green electricity* at all our hotels so that the power that they consume has net-zero carbon emissions. This is one way that we play our part to help bring forth a carbon-neutral society.
- *Electricity that is considered sourced from renewable energy as a result of the use of non-fossil certificates, etc.
Connect with the community
Supporting the work of the Japanese Red Cross Society
MGH Reward Club members donate the equivalent of one yen per point to societal contribution projects. In addition, we solicit monetary donations at our hotels when major disasters or other emergencies occur, and use the funds collected to support the affected communities.
Fundraising activities
- Fundraiser for Noto Peninsula heavy rain disaster relief：
1,313,202 yen - Fundraiser for eastern Taiwan earthquake relief：
1,247,357 yen - Fundraiser for 2024 Noto Peninsula earthquake relief:
7,574,348 yen
Implementation of industry-academia collaboration projects
By holding industry-academia collaboration projects with technical schools, universities, and junior colleges, we aim to open up our hotels to the community by offering students a place to learn.
Local elementary, middle, and high school work experience
Our hotels accept children and students for work experience, where they can gain first-hand experience of hotel work and have the opportunity to work with employees. The main focus is on front desk work, where students can learn about customer service, how to welcome guests, the proper timing of knocking on guests' doors, bed making, and more.
Major Initiatives
OUR SDGS EFFORTS
We constantly strive to realize our aspirations through our connections with customers and communities
