The MGH Rewards Club is a membership program that can be used at The Celestine Hotels, Mitsui Garden Hotels, sequence in Japan and MGH Mitsui Garden Hotel Taipei Zhongxiao in Taiwan.
Q.How do I join the MGH Rewards Club?
You can join from the "New Member Registration" screen on the MGH Rewards Club page. You can also join from the MGH Rewards Club app.
Q.Are there any admission fees or annual membership fees?
There is no admission fee or annual membership fee. This program can be used free of charge.
Q.Do you have a membership card?
We do not issue a membership card, and we do not offer point cards. If you want to check how many points you have, please visit My Page on MGH's website, or on the smartphone app.
Q.Is there any age restriction?
There is no age limit.
Q.Can I join if I don't have an email address?
An email address is a required part of the sign-up process. If you do not have an email address, please contact the office (contact may be in Japanese only). MGH Rewards Club Offices
Q.I received an error saying "This email address is already in use" during registration. Is it possible for multiple people to share one address?
Multiple memberships cannot be registered using the same email address. It is possible you have already registered for the MGH Rewards Club in the past. If you are unsure, please contact the MGH Rewards Club Offices for assistance. MGH Rewards Club Offices
About membership level
Q.What are Membership Stages?
There are four stages: Bronze, Gold, Platinum, and Diamond. For details regarding the requirements for each stage and the corresponding member benefits, please refer to this page.
Q.Where can I check my current Membership Stage?
You can check your current status on your "My Page." Your stage is determined by either the total points earned or the number of nights stayed within the current year.
Q.I have met the requirements for the next stage. When will my status be upgraded?
If your total points or nights stayed within the fiscal year (April 1st to March 31st) meet the criteria for a higher stage, your status will officially upgrade on April 7th of the following fiscal year. However, if you meet the criteria before the end of the fiscal year, you will receive an early upgrade on the 7th of the following month.
Q.Does using my points affect my stage evaluation?
No, it does not. Your Membership Stage is determined by the total points earned within the fiscal year, regardless of how many you spend.
Q.I have over 2,500 points, but my stage hasn't changed. Why?
Membership Stages are determined by the points earned within the fiscal year, not by your total available point balance.
Q.Can my membership level go down after it was raised?
If the points earned or nights stayed during the relevant period do not meet the criteria for your current level, your membership will be downgraded one level from April 7th of the next fiscal year.
About the number of nights
Q.When will I receive the (certified) number of nights?
Your stay count will be credited after the afternoon of the day following your checkout. (This also applies to consecutive multi-night stays.) Please note that only reservations made through our official website, app, or directly with the hotel via phone or in person are eligible for night credits.
Q.Please tell me how I check my accommodation record.
You can view your record on the "Accommodation Record" page of the web My Page, or by selecting "Points & Stay Details" within the My Page section on the app's "Home" screen.
Q.If I book multiple rooms, will all of them count toward my accommodation record?
Nights stayed are only counted for the one room occupied by the member themselves. For any additional rooms, nights will only be counted for the occupants if they are also registered members.
Q.If the guests staying in the room are not members, will the member who made the reservation receive the stay credits?
Since nights are only counted for the member's own stay, they are not counted for reservations made on behalf of others.
Q.Do "Day Use" or "Day Trip" plans count toward my accommodation record?
"Day Use" and "Day Trip" plans will not count toward your accommodation record. However, you will still earn points for these bookings.
Q.Will the booking count toward my accommodation record if I use a complimentary stay voucher?
Yes, the booking will count toward your accommodation record. However, points will not be awarded when using a stay voucher.
Q.If I stay for two nights starting March 30th, will it count toward the current fiscal year?
Stay counts are determined by the checkout date. For a two-night stay starting March 30th (checking out on April 1st), the stay will be counted toward the following fiscal year.
About points
Q.When will points be awarded?
Points will be awarded from the afternoon of the day after the check-out date, and can be confirmed on My Page on MGH's website, or on the smartphone app.
Q.Please tell me how points are calculated.
For reservations made through our official website, app, or directly with the hotel via phone or in person, you will earn points equivalent to 5% of the room rate (excluding tax). Members at the Gold stage or higher earn 10%.
*Please note that breakfast fees and other incidental charges are not eligible for points. Point earning rates may also vary depending on the specific plan booked.
Q.Is there an expiration date for points?
Standard points are valid until the last day of the month, two years after they were earned. Points earned through specific campaigns may have different expiration periods. You can check your upcoming expiration dates under "Points & Stay Details" in the app.
Q.Are points awarded for restaurant and laundry use?
Points are not awarded for restaurants and laundry use.
Q.Can points be added for Mitsui Fudosan Group resort hotels?
Points are not awarded for stays at certain resort hotels, such as Halekulani Okinawa.
Q.If I book multiple rooms, will I earn points for all of them?
Points are awarded only for the one room occupied by the member themselves. For any additional rooms, points will be awarded to the respective occupants, provided they are also registered members.
Q.If the guests staying in the room are not members, will the member who made the reservation receive the points?
Points are only awarded for the member's own stay. Therefore, points are not granted for reservations made on behalf of others.
Q.Am I eligible to earn points if I pay using Premium Gift Vouchers or existing points?
Yes. Regardless of whether you use Premium Gift Vouchers or points for payment, points will still be awarded based on the room rate (excluding tax).
Q.I registered for the MGH Rewards Club after making my reservation. Can I still earn points for this stay?
Reservations made through our official website, app, or directly with the hotel via phone or in person are eligible for points. Please inform the front desk staff during check-in or check-out to ensure they are added to your account. Please note that points cannot be awarded retroactively for stays completed prior to registration.
Q.I realized I have two separate membership accounts. Can I merge my points?
We can assist with reviewing your membership details. Please contact the MGH Rewards Club Offices, and we will look into consolidating your information.
Q.Is it possible to transfer points between family members?
No, because points cannot be transferred.
Q.The same person registered with two different IDs has participated in a campaign and earned points or vouchers from the campaign with each ID. Can both sets of points or vouchers be used?
One user can only participate in the same campaign once, unless otherwise specified. Even if a person has registered with more than one ID, the same person must participate in the same campaign only once. Therefore, the same person is forbidden to use campaign points or vouchers earned with a second or different ID.
When using points
Q.What can I use my points for?
When booking through our official website or app, you can apply points toward your accommodation total at a rate of 1 point = 1 yen (available at domestic hotels in Japan only). Points can also be exchanged for hotel coupons and various gift items. For more details, please visit the MGH Rewards Club information page.
Q.Can I use points to pay for restaurant charges?
No, points cannot be used for payments at our restaurants.
Q.If I cancel a reservation made using points, will the points be refunded?
Points that are still within their validity period at the time of cancellation will be returned to your account. However, any points that have already expired by the time of cancellation will be forfeited. Please note that if a cancellation fee applies, your applied points may be used automatically to cover part or all of that fee.
Q.Can I change the number of points applied to an existing reservation?
You cannot change the number of applied points through the "Modify Reservation" screen. If you wish to use additional points, please inform the front desk staff during check-in. Please note that additional points cannot be applied to reservations made with online payments.
Q.Can I cancel a coupon or gift exchange and have the points returned to my account?
Once points have been exchanged for coupons or gifts, the transaction cannot be canceled or reversed.
Q.I exchanged my Mitsui Shopping Park Points (earned via Mitsui Fudosan shareholder benefits) for Mitsui Garden Hotels points. Can I exchange them back into Mitsui Shopping Park Points or LOOP points?
Once points have been converted into Mitsui Garden Hotels points, they cannot be exchanged back into Mitsui Shopping Park Points or LOOP points.
Q.If I exchange Mitsui Shopping Park Points earned via shareholder benefits for Mitsui Garden Hotels points, does the expiration date change?
Points granted through the Mitsui Fudosan Co., Ltd. shareholder benefit program are valid until the end of the fiscal year (March 31st) in which they were issued. When these are converted to Mitsui Garden Hotels points, the original expiration date will still apply. Please be mindful of this deadline when exchanging your points.
About the membership benefits
Q.When will I receive my complimentary breakfast voucher after my stay?
You will receive the voucher the day after you check out (including consecutive overnights). Please note that you will only receive the complimentary breakfast voucher once per 2-, 5-, 10-, 20-, 30-, or 40-night stay.
Q.What is the expiration date for the free breakfast coupons received after a stay? Also, where can I find them?
Free breakfast coupons are valid for six months from the date of issue. You can view your available coupons by going to My Page and selecting "View My Coupons."
Q.Can I use multiple free breakfast coupons on the same day?
Yes, they can be used for your accompanying guests. However, that these are strictly for the use of staying guests; we kindly ask that they not be used for individuals who are not staying at the hotel.
Q.Can I use the complimentary breakfast voucher even if I am not staying overnight?
The complimentary breakfast voucher can only be used at the hotel where you will be staying.
Q.Can I use the complimentary breakfast voucher at a hotel other than the one where I am staying?
The complimentary breakfast voucher can only be used at the hotel where you will be staying.
Q.Are breakfast vouchers exchanged for points only for the member's use?
They can also be used for your accompanying guests. However, these are for staying guests only and cannot be used by non-guests.
Q.Can I use a breakfast voucher exchanged for points even if I am not staying at the hotel?
These vouchers cannot be used for breakfast-only visits if you do not have a room reservation.
Q.Can the early check-in/late check-out + 1 hour be used in conjunction with a time-based plan?
This benefit does not apply to plans with fixed time constraints, such as "Short Stay" or "24-Hour Stay" plans. Additionally, this benefit cannot be combined with membership perks from Mitsui Shopping Park or LOOP.
Q.How can I take advantage of the membership benefits at MGH Mitsui Garden Hotel Taipei Zhongxiao?
To enjoy membership benefits during your stay at MGH Mitsui Garden Hotel Taipei Zhongxiao, please show the stage screen on your app or My Page (browser) to the front desk staff.
Q.What is the "Complimentary Breakfast at Any Time" benefit for Diamond Members?
This is an exclusive benefit that provides a complimentary breakfast whenever a Diamond Member stays at our hotels.
Q.I am staying in a room for two, and both of us are Diamond Members. Can my companion also receive the benefit?
Yes. If your companion presents their own "My Page" screen showing their Diamond status, they may also use the Diamond Member breakfast benefit.
Q.How do I participate in campaigns?
Campaigns are available exclusively through our official app. To participate, please search for "Mitsui Garden Hotels" on the App Store or Google Play and download the app.
Q.How do I use Premium Gift Vouchers?
These vouchers can be used toward accommodation and breakfast charges when staying at our hotels in Japan or at affiliated resorts. To use them, please book via our official website (selecting "Pay at Hotel" as your payment method) or by calling the hotel directly.
Q.How do I make a reservation when using a Stay Invitation?
If you wish to use a Stay Invitation, please call the target hotel in advance to make your reservation.
About Login & Member Information
Q.If I forgot my registered password, can you tell me what it is?
Please reset your password via the "Forgot your password?" link on the member login page. If you are unable to complete the reset, please contact the MGH Rewards Club Offices. MGH Rewards Club Offices
Q.I requested a password reset, but I haven't received the email.
Please check the following points:
Ensure the email address matches the one you registered.
Check your spam or junk mail folder.
Ensure your settings allow emails from the domain "@gardenhotels.co.jp."
Confirm there are no typos in the email address you entered.
If you still do not receive the email after checking the above, please contact the MGH Rewards Club Offices. MGH Rewards Club Offices
Q.I can't reset my password. Who should I contact?
You can update your details by going to "Confirm/Change Customer Information" on the web My Page, or by selecting "Member Menu" on the bottom right of the app and then "Change Member Information."
Q.I want to change my email address. What should I do?
Please log in with your current email address. You can update it under "Update Email Address" in the "Confirm/Change Customer Information" section of the web My Page, or via "Change Member Information" in the app's "Member Menu," on the bottom right. Please note that your registered email address is used for reservation notifications and email newsletters.
Q.I realized I have two separate accounts. Can I merge them?
We will review your account details and get back to you. Please contact the MGH Rewards Club Offices to initiate a request to consolidate your accounts. MGH Rewards Club Offices
Q.How do I change my subscription settings for the email newsletter?
You can manage your preferences through the "Confirm/Update Member Information" in the "Confirm/Change Customer Information" section of the web My Page, or via "Change Member Information" in the app's "Member Menu," on the bottom right.
Q.How can I withdraw from membership?
Please go to "Membership withdrawal" from "Confirm / Change Customer Information" in My Page on MGH's website and complete the procedures.
About the App
Q.What can I use the app for?
In addition to standard features like booking and point redemption, the app offers convenient services such as "Mobile Request" and "Express Entry." Furthermore, participation in promotional campaigns is available exclusively through the app.
Q.How do I download the app?
To download the app, please search for "Mitsui Garden Hotels" on the App Store or Google Play.
Q.How do I check what campaigns I have joined?
In the app's campaign list, check the "Ongoing" or "Joined" buttons at the top. Campaigns you have successfully entered will appear under the "Joined" tab.
Q.How many days before my stay can I use the Mobile Request feature in the app?
The Mobile Request feature is available starting from 7 days prior to your check-in date.
Q.I get an error when trying to log in to the app. What should I do?
Please log out of the app on any devices you are not currently using. If the error persists, try deleting and reinstalling the app on your current device before attempting to log in again. If these steps do not resolve the issue, please contact the MGH Rewards Club Offices for assistance. MGH Rewards Club Offices