Easy check-in with
pre-registration
By completing the check-in process in advance via the app or website, you can use a dedicated lane on the day of arrival and enjoy a smooth check-in without waiting in line at the front desk.
It’s a new check-in style designed to give you more freedom during your stay.
No membership registration required. Please check the confirmation email you receive after completing your reservation.
Members of our hotel membership system, the MGH Rewards Club, can also access "My Hotel Stay" through the app. (No membership or annual fee)
〈From 7 Days Before Stay〉
・Pre-Registration of Guest Information
・Advance Payment of Room Charge
・Issuance of Express Pass
・Pre-Registration of Passport
〈Day of Check-in〉
・Check-in via the Priority Lane
〈From 7 Days Before Stay〉
MGH Rewards Club app members who have a reservation at eligible hotels can pre-add a Wallet Room Key to their smartphone
Eligible Facilities：Mitsui Garden Hotel Ginza PREMIER, sequence MIYASHITA PARK, sequence SUIDOBASHI
*Please note that some facilities may be excluded or have different procedures.
*Registration is not automatic. Please make sure to follow the procedures.
*In order to use "Express Reception (Check-in Priority Lane)," you must complete "Express Entry (pre-registration and advance payment)" and pre-registration of your passport (for overseas residents only).
・If you have reserved more than one room in a single reservation
・For reservations made through multiple travel websites
Members：1
Log in to the
MGH Rewards Club app
Log in to the app → Select the relevant reservation from [Stay (Reservation List)] → [Express Entry] , or for your upcoming reservation, select the [Check-in] tab → [Express Entry]
2
Select Reservation [Reservations] → Select the applicable [Reservation details]
3
Guest Information Registration [Express Entry] → [① Register] → Fill in the required fields → [Register]
4
Passport Registration [② Passport] → Enter passport number and upload passport image → [Register Passport]
5
Online Payment [③ Payment] → Pay the accommodation fee and lodging tax
6
Express Entry Complete
〈Issuance of Express Pass〉 Once you have completed "Express Entry," your digital "Express Pass" containing the QR code for check-in will be issued. It can be issued via the MGH Rewards Club app or My Hotel Stay, and can also be added to your Wallet app.
*This card cannot be used as a Wallet Room Key.
App
My Hotel Stay
Apple Wallet app
General：1
Access "My Hotel Stay" Access "My Hotel Stay" from the URL in the confirmation e-mail sent to you before your stay or from the following link. Click here for My Hotel Stay
2
Log in to "My Hotel Stay" Enter your hotel, name, check-in date, and reservation number → Register your email address and receive a temporary password → Set up your login password
3
Guest Information Registration [Reservation Details] → [Express Entry] → [① Register] → Fill in the required fields → [Register]
4
Passport Registration [② Passport] → Enter passport number and upload passport image → [Register Passport]
5
Online Payment [③ Payment] → Pay the accommodation fee and lodging tax
6
Express Entry Complete
〈Issuance of Express Pass〉 Once you have completed "Express Entry," your digital "Express Pass" containing the QR code for check-in will be issued. It can also be added to your Wallet app.
*Members can get it issued via the MGH Rewards Club app.
*This card cannot be used as a Wallet Room Key.
My Hotel Stay
Apple Wallet app
*This service is not available for those who have not completed "Express Entry (pre-registration and advance payment)."
Please use the "Self-Service Check-in Machine" or go to the front desk.
(If you are staying at sequence, you can make your payment at the "Check-in Tablet".)
*This service is not available to overseas residents who have not pre-registered their passports.
*The "Express Pass" can also be used for check-in at the front desk.
The Celestine Kyoto Gion, The Celestine Ginza, The Celestine Tokyo Shiba
Some Hotels may be excluded or have different procedures.
Mitsui Garden Hotels1
Please come to the "Express Reception (Priority Check-in Lane)" for check-in with your digital "Express Pass" containing the QR code, issued after completing "Express Entry."
My Hotel Stay
App
Apple Wallet app
2
[Check-in]
3
Hold the "Express Pass (QR Code)" over the terminal.
4
Confirm reservation details → [Confirm]
5
Confirm guest information → [Next]
6
If you have added a Wallet Room Key, select [Those who do not need a card key]. (If you would like a card key, please follow the instructions to get it issued.)
7
Check-in Complete
〈Wallet Room Key Activation〉 The Wallet Room Key will be automatically activated after check-in. *Please make sure to add the Wallet Room Key in advance. *If your device is offline during check-in, the key will not be activated. Please ensure a stable network connection.
〈Issuance of Card Key〉 You can get it issued at the "Express Reception" by following the instructions.
sequence1
Please come to the "Check-in Tablet" for check-in with your digital "Express Pass" containing the QR code, issued after completing "Express Entry."
My Hotel Stay
App
Apple Wallet app
2
[Check-in]
3
Hold the "Express Pass (QR Code)" over the terminal.
4
Confirm reservation details → [Confirm]
5
Confirm guest information → [Next]
6
If you have added a Wallet Room Key, select [Those who do not need a card key]. (If you would like a card key, please follow the instructions to get it issued.)
7
Check-in Complete
〈Wallet Room Key Activation〉 The Wallet Room Key will be automatically activated after check-in. *Please make sure to add the Wallet Room Key in advance. *If your device is offline during check-in, the key will not be activated. Please ensure a stable network connection.
〈Issuance of Card Key〉 You can get it issued at the "Express Reception" by following the instructions.
*Members can also access "My Hotel Stay" via the MGH Rewards Club app.
Check-out using 1
Log in to "My Hotel Stay" Access "My Hotel Stay" and enter your e-mail address and password → [Log in] *Members can also access it via the MGH Rewards Club app
Members
General
2
Begin Check-out [Check-out]
3
If there are additional charges Confirm the amount → [Pay] → Pay by online payment → Check-out complete
4
If there are no additional charges [Continue Check-out] → Check-out complete
〈Wallet Room Key Deactivation〉 The Wallet Room Key will be automatically deactivated after check-out.
〈Card Key Return〉 Please be sure to return the card key to the designated location.
〈View Stay History〉 After checking-out, you can view your stay history and issue/download various certificates and receipts from "My Hotel Stay." *Only payments made on "Express Entry" and "My Hotel Stay" can be viewed.
*Only activated after check-in and during your stay.
*Compatible with Apple Wallet. (As of March 2026)
*You will need to download the MGH Rewards Club app. (As of March 2026)
*Wallet Room Key can be issued only once per stay.
Mitsui Garden Hotel Ginza PREMIER / sequence MIYASHITA PARK / sequence SUIDOBASHI
(As of March 2026)
Pre-Add Room Key 1
Open the MGH Rewards Club App
Log in to the app → Select the relevant reservation from [Stay (Reservation List)] → [Issue Wallet Room Key], or for your upcoming reservation, select the [Upcoming] tab → [Issue Wallet Room Key]
*The Wallet Room Key button will be activated for reservations at eligible hotels once Express Entry (pre-registration and advance payment) is completed.
2
Add to Apple Wallet [Add to Apple Wallet] → Add the room key *Issuance takes approximately 1 minute. *Please ensure a stable network connection. If the process fails, the pass may not be issued. *Once issued, if you delete it yourself, it cannot be reissued. *Issuance history is recorded for security reasons.
〈Wallet Room Key
Activation and Deactivation〉
The "Wallet Room Key" is automatically activated after check-in on the day of your arrival, and your room number will be displayed. It will automatically deactivate after check-out on the day of departure. During your stay, you can unlock your room by simply touching your device to the reader without having to open the app.
Pre-Add Room Key 1
＜Reservation Holder＞
Share Registration Card with Roommates
"My Hotel Stay" → Express Entry Roommate Sharing Button → Confirmation of Sharing Roommate's Registration Card → [OK]
2
＜Roommates＞
Log in to My Hotel Stay
Roommates must access "My Hotel Stay" from the shared registration card → Enter the roommate's name and MGH Rewards Club membership information → [Register]
Click here for information registration procedures
3
＜Roommates＞
Registration Confirmation
In the MGH Rewards Club app, go to [Stay (Reservation List)] → [Roommate] and confirm that the reservation is registered.
4
Add to Apple Wallet [Add to Apple Wallet] → Add the room key *Issuance takes approximately 1 minute. *Please ensure a stable network connection. If the process fails, the pass may not be issued. *Once issued, if you delete it yourself, it cannot be reissued. *Issuance history is recorded for security reasons.
"My Hotel Stay" allows users to view reservation information and complete "Express Entry (pre-registration of guest information and advance payment)" without the need to register as a member. Additionally, it offers convenient features such as access to the hotel directory, information on various services, stay history, and the ability to issue and download receipts.
A hotel membership program with no membership or annual fees, valid for use at The Celestine Hotels, Mitsui Garden Hotels, and sequence. In addition to a Best Price Guarantee when making reservations, we also offer special offers based on your stay history.
Download the MGH Rewards Club app
(Mitsui Garden Hotels Stay & Points App) here.
